
Launching the FACES campaign | Melissa Reader | Club Sandwich
Melissa Reader on the launch of Vera's new FACES campaign.
FACES (Families for Aged Care Equity and Support) is a family-led campaign asking for one honest count of the number of people waiting for their aged care funding and the people who die while they're waiting. Add your name at vera.guide/faces.
Ageing parents? You've got them. We've got you.
Put The Kettle On — Vera's free conversation guide: the five questions worth asking your ageing mum or dad, at putthekettleon.com.au
This episode was supported by Australian Unity, home health and care services — australianunity.com.au/clubsandwich.
With thanks to NSW Trustee and Guardian — search NSW Trustee and Guardian, or call 1300 10 20 30.
Vera is your candid companion as you care for an ageing parent. Have a look at https://vera.guide.
Credits:
Sarah Macdonald – Host + Executive Producer
Melissa Reader – Commissioning Editor, Executive Producer + Clubber
Justin McArthur – Executive Producer + Editor, for P. Zinner Podcasts (https://pzinner.com.au)
Thanks and kudos to Sean Wayland for our theme music Club Sandwich — hear more at https://seanwayland.com
See omnystudio.com/listener for privacy information.
Transcript
Club Sandwich is recorded on Gadigal land, home of the EORA nation. We pay our respects to elders past and present. Always was, always will be.
Today, a very special little mini episode of Club Sandwich. It's our first kind of drop, I suppose, and there's a special reason for this. So the CEO of Vera and regular Clubber Melissa Reeder is here to explain what's going on. Hello. Hi. Hi. Hi. Special drop.
Special drop.
Yay. Why? We're getting political.
We are getting political. We're getting a little bit fierce and fired up about this, Sarah. So, like I'm so excited to be doing a special drop with you, but I'm bringing a little bit of that fire in the belly.
Why have you got fire?
What's happening? So I have been doing a whole range of calls in the last couple of weeks, probably over a hundred, and it's just brought to the very kind of front of my mind how hard it is for families out there at the moment for the sandwich generation, and how many people are stuck in a queue. So you can imagine you've done all the legwork and the paperwork, you've got your elderly mum registered for my aged care. You get the letter, you think, great, finally. That letter is only telling you your mum is approved. That letter then goes on to tell you the funding isn't released yet. Who knows when it'll be released? You'll get another letter to tell you that. So there is this enormous group of people, families stuck in that queue. The Sandwich Jenners are the one filling all of those gaps that the funded care is there to provide and their elderly parents need and deserve the care. They've been approved for it and they're not getting it.
So what don't we know? We don't know.
Well, the thing that's really clear, and this has happened in the last two weeks, we had the outgoing Inspector General do a bit of a fired up address at the press club and we had some interesting commentary back from the Federal Health Minister. There's just no single transparent count of that queue. It's reported in four different ways. It's almost like it's designed to be slippery.
So we don't know how many people are in the queue, how long they're waiting in the queue.
That's right. And these numbers that the public have, they're so variable, they range from like 100,000 to 200,000. So one thing we think is really important is one honest count, one honest number. So at least as a community we know where things are because you can't understand and track what you don't measure. So that's really important. But there's also a really worrying figure behind it, Sarah, and that is the number of Australians who are dying each year before that package gets released. Now, do we know that number? We do, because one of the senators happened to ask the right question in the right room a year ago. But that is not reported formally and with any kind of transparency. So last year, 4812 Australians died waiting for the funding that they were approved for and they needed and they deserved. So listen, what other social issues happen in this country at that magnitude? That is 13 people a day. You know, you think about shark deaths now that is a horrific event, but we see two to three deaths a year. And you think about the investment in the community behind the prevention of those
shark deaths and the debate, and the
debate and the media storm.
This is just quiet deaths.
This is a magnitude 1800 times bigger than that and it is invisible and it's silent and it is being borne by the families of those elderly parents. So it seems awfully unfair.
So what's going on? Is this the we just don't have
enough providers or what we've got really stretched providers. But this is not a critique of providers. Cause they are doing the very best they can in a really constrained system. This is really quite simple. It's an honest. Ask to government for an honest count. What we're going to do is take a submission to the senate inquiry on 31 July to ask for an honest count of those numbers. Now we really want the families, the community, the, the club sandwich community behind us. And we've just launched a campaign called Faces. You can see this at Vera Guide Faces. And it is asking everyone who is in this queue, or has been in this queue or is really worried about this queue, to put your name and face to the problem. It's really simple. It takes about two minutes. But please get in, put your name in, share it with everyone that you know is going through it and be part of our Senate Commission inquiry submission at the end of the month.
So, yeah, the plan is to put a bit of pressure so that we can actually find out what's really happening. How many people? Well, I mean, also, you can't attempt to fix something if you don't even know what the extent of the problem is.
That's right.
And behind every face and every figure is people in hospital waiting for an aged care bed or because they haven't got any help, so they can't leave hospital.
I've had many phone calls in the last few weeks. Really distressed families with 90 year old parents. They've got nowhere to go because they haven't got funding released to be able to go at home. Even though they might have a level 8 package approved, they haven't got the funds yet and there's no residential beds for them. So it's really upsetting. I think we deserve an honest number, an honest count, because you cannot track what you cannot see. And I think, Sarah, when there are multiple versions of these numbers, it does allow for some slippery headlines that can pull on one or two of those numbers to present things in a different way. So it's an accountability ask and a transparency ask. Let's get behind it.
Yeah. Show us the numbers, we'll show you the faces.
Absolutely.
I mean, but it all does come back to something we go on and on about all the time. You need to get in early, you need to start getting assessed for aged care before they even need it.
This is a long, arduous, tedious time.
I think my mum will need more care. You can't anticipate what's next.
But if you get in early, if
you wait too long.
Cause that cue is real and it's getting quite. We want to know the genuine number in it, but you've got to get in that queue. It's a really tedious system.
Yeah. There's only two things I queue for.
What do you cue for toilets,
aged
care, health shampers at a gig.
But this is a cue that is not fun. It's worse than being busting at a gig and so many people are in it. So, yes, add your face to the campaign or your name and where can we find it again? Say it again.
Vera Guide Faces. You're gonna see some media out there about this. You'll see lots on socials. Please get behind it, share it, send it to the people that need to be part of it too.
Yeah. Then you'll be helping other people get help.
Yeah, yeah. I mean, none of us want our parents to be one of those 5,000. And I might add, that number is only trending in one direction as the population ages. So we've gotta get some clarity and some accountability behind these numbers really quickly.
They call it policy, we call it family. So put your face and your name to the weight. Just go to Vera Guide Faces and we'll put that link in our show notes. Thank you for helping us to help others because you're helping them and we've got you.
If you've just listened to that and you've thought, that's my family too, we're in that queue. This is where you go. It's called Faces. It's a family led campaign asking for one honest count of the number of people waiting for their aged care funding and the people who die while they're waiting. Add your name at Vera Guide Faces. It'll just take you a minute. It's super simple and nothing appears be to anywhere else without your say so. They call it policy, we call it family. Join us and put a face to the Waze.

